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Due to the Global Pandemic, please allow a minimum of 3 Business Days for us to safely and efficiently process your order*

Shipping Cost and Policy

LINKS TO THIRD PARTY SITES

The links to third party Websites on the pages of this website will let you leave this site. The linked sites are not under our control and we are not responsible for the contents of any linked site. We are providing these links only as a convenience. Including the links on this website does not express or imply any endorsement of any third party products or services. COPYRIGHT All information found in the pages of this Website is protected under the copyright laws of Canada, USA and in other countries. Unless otherwise specified, no one has permission to copy, redistribute, reproduce or republish, in any form, any information found in the pages of this Website.

Copyright © 2018 , . All rights reserved worldwide. NO WARRANTIES The information provided in the pages of this Website are for informational purposes only. Although we believe this information to be correct, and attempts to keep the information in the pages of this Website current, no warranty as to the accuracy or completeness of any information in these pages is offered. To report dead links or out of date information, please send email to the webmaster, and every effort will be made to correct the information, or remove the link.

CONFIDENTIALITY

We may request that you provide personal information on a request form. We use your personal information to provide you with information. The form will explicitly inform you as to the use of requested personal information. We do not provide or sell email addresses to mailing lists. We may place a text file called a "cookie" in the browser files of your computer. The cookie contains no personal information.

TRADEMARKS

Product and company names mentioned on the web site may be the trademarks of their respective owners. The display of trade marks on pages at this Website does not imply that a license of any kind has been granted. Any unauthorized use of the trade marks may be a violation of federal or common law trade mark laws.

Copyright © 2018 , . All rights reserved worldwide.

FREE SHIPPING POLICY

Our "Free Shipping" Policy is limited to orders within Canada, and we reserve the right to refuse this service to any circumstances which may bring an order below the cost paid on the merchandise. However, the policy is applied by default to all orders upon the transaction, and we will only refuse the offer to orders where the item will be sold below cost, shipping included. Any additional shipping will be collected via pay-pal request after we have reached out and contacted the appropriate parties involved.

 

Shipping Policy.

Our customer representative team of 2 or 3 processes orders Monday to Friday from 9:00am to 5:00pm MST and are stoked to chat about boardin' or give you a hand with any questions or concerns you may have!

Excluded Free Shipping

Highly discounted products identified as CLEARANCE ITEMS and/or FINAL SALE are not eligible for FREE SHIPPING.

Payment Options

Credit cards accepted:

  • Visa and Mastercard 

Other forms of payment:

  • In Store Gift Cards (contact the online store first so we can make them work online!)
  • E-Gift Cards
  • PayPal (required for most international orders)

Sorry, but we do not accept the following online:

  • Phone Payments
  • CODs
  • Cheque
  • Cash Payments
  • E-Transfers

Please note:

 

  • You will not be charged for items purchased with a credit card until they are shipped. Items purchased on debit card may be billed immediately upon order confirmation.
  • In the case we are sold out of an item you will be reimbursed the total of that item if money was captured.
  • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Order Status

The status of your order is supplied by shopnomads.com.

It represents the progress of your order between the time it is placed and the time it ships from our Online Store. To find the status of your order:

  • Check your email - We send you regular emails regarding the status of your order.
  • Visit your Order Status page 
  • Contact us - If you still have questions about your order, please contact us toll free at 1-877-576-8723 or via email.

Please note:

Our team of 2 or 3 processes orders Monday-Friday 8am-5pm MST so if you make an order on the weekend it won’t get shipped until the following week.

Shipping Methods & Timelines

Orders made from www.shopnomads.com will ship within 1-5 business days from when the order was placed. Usually it will ship between 1-2 business days from when the order was placed unless it is coming from our Edmonton location.

Generally you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) MST and the product must be available in Calgary or your order may not be processed until the following business day. (Business days are Monday-Friday, excluding federal holidays within Canada.) If your product(s) are coming from out of town you will be contacted and we will do our best to get them to you asap. Shipping charges may not be applied in these cases.

During checkout, you will be prompted to choose a shipping method for your item(s).

Shipping Rates are as follows:

IN STORE PICK-UP

We offer in store pickup free of charge with any order at any of our 4 locations. Any order that is ordered online is available for gift wrapping and often comes with stickers and a hand written card. Please write in the comments field or give us a call if you would like your item(s) gift wrapped. You may choose the In Store Pickup option as a shipping option when you are checking out. Orders with In Store Pickup chosen as a shipping method will arrive within 1-5 business days depending on which store the products originate from. You may always see how long your product will take to arrive in store by contacting us via Live Chat or giving us a call toll free at 1-877-576-8723.

Domestic Shipping - Within Canada!

Orders made on www.shopnomads.com will ship within 1-5 business days from when the order was placed.

WE SHIP TO PO BOXES! Orders made that are shipped to P.O. Boxes will be shipped with Canada Post. Because there is no signature option available for deliveries to a P.O. Box, The Source cannot take responsibility for delivery.

Domestic orders over $100 will apply for Free Shipping!

These are shipped with Canada Post and usually take 1-10 business days once the order has shipped.

If you need faster shipping you may select this option while checking out at an additional fee as per shipping carrier.

Domestic orders under $100 will be charged a shipping rate based on package size, weight, and distance as per our rates from Canada Post. Customers will be shown rates prior to check out and given option to choose their shipping carrier and price. Customers may choose in store pickup for a shipping method and pick the items up in a Source Boards location closest to them free of charge.

You will be e-mailed your tracking number and estimated delivery time when your order ships.

Please Note:

  • Orders are shipped on business days only. Business days are Monday-Friday 9am-5pm MST, excluding statutory holidays within Canada and Alberta as our shipping providers do not pick up those days.
  • You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation.
  • Orders can be shipped to Canadian P.O. Boxes but delivery verification is unavailable to these addresses.

International Shipping - Outside of Canada!

International orders made on www.sourcebooards.com will ship within 1-5 business days from when the order was placed.

The customer is responsible for any and all Customs and Brokerage Fees. All orders shipping outside of Canada are subject to customs and or duties charges which are implemented by the Government and have nothing to do with us! Sorry but we are unable to waive these fees as we do not set them.

In the event that the Customs and Brokerage Fees are NOT paid for by the customer, the package will be considered abandoned and the customer will forfeit any possibility of a refund.

Shipping costs for items shipped outside North America are estimated at checkout and may require additional shipping fees depending on the shipping address.

Any package shipped Internationally that is unable to be delivered, unless by shipper's error, the package will be considered abandoned and the customer will forfeit any possibility of a refund.

Please Note:

  • Orders are shipped on business days only. Business days are Monday-Friday 9am-5pm MST, excluding statutory holidays within Canada and Alberta as our shipping providers do not pick up those days.
  • Our stock for orders are pulled from our stores in Alberta. If your items are not available at our Calgary locations it may take us a few days to process your order. We usually drive up to Edmonton and Red Deer on Thursdays. If this is the case you will be notified by e-mail.
  • You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation.
  • The customs processing time frame is not included in the shipping timeline estimate.
  • If your order costs more to ship than our estimate you will be contacted and given the option to pay more for shipping or cancel your order in cases where the estimate is extremely off.
  • In the event that the Customs and Brokerage Fees are NOT paid for by the customer, the package will be considered abandoned and the customer will forfeit any possibility of a refund.

Oversize Delivery Surcharges

  • Certain items are oversize or overweight and incur additional shipping charges.
  • You will be contacted by one of our Customer Service Representatives and notified of any additional shipping costs before your order is processed.
  • Should the additional cost of shipping prove prohibitive, you may cancel your order without penalty (we will not bill your credit card until you have accepted the shipping costs).

Tracking Numbers

A Tracking Number will be emailed to you once your order has been shipped.

To track your package, please visit FedEx, or Canada Post and enter the tracking number that was emailed to you.

Once your order is shipped FedEx, or Canada Post will do everything they can to deliver it to you on time.

In the event of a delayed delivery, you may contact FedEx directly at 1-(800)-463-3339 Canada Post directly at 1-866-607-6301 call us Toll Free at 1-877-576-8723 and we will work with you and the shipping company to expedite the delivery of your package.

Refused Shipments/ Incorrect Shipping Address

All shipments refused by the buyer for delivery will be charged a 40% restocking fee. 

If you have given us the incorrect shipping address please contact us ASAP by either calling toll free at (403) 887-2218 or e-mailing us at sales@shopnomads.com.

If the order is returned to shopnomads.com due to incorrect shipping address the customer will be responsible for paying both the shipping cost of the package back to shopnomads.com and the shipping cost to re-ship the package. If the customer does not wish to reship the package, the return shipping cost will come out of the refund as a restocking fee.

If we are given the incorrect address and have already shipped the package out we will contact the shipping provider to see if we may change it. This may incur extra fees. If we are unable to retrieve the package, or change the address the buyer is forfeit of refund.

We understand this is an inconvenience for everyone so please make sure the shipping information is correct!